Celebrating Successful Collaboration: IQ Retail and MultiSaaS

In our latest industry news article, we explore the value of successful collaboration with one of our BPs and customers at one of Africa’s largest film and gaming festivals.

MultiSaaS was established in 2019 and is a Diamond-level IQ Retail Business Partner. Based in Johannesburg, the MultiSaaS team supports IQ Retail’s customers throughout South Africa. In 2022, MultiSaaS implemented IQ Enterprise for Candylicious, a Retail franchise that provides a curated selection of imported confectionery and novelty merchandise from international markets, with 8 stores throughout South Africa. In April their eCommerce subsidiary, Sweetie Shop, was successfully migrated to IQ Retail.

In September 2023, Sweetie Shop and MultiSaaS participated at Comic Con Africa- Africa’s most renowned pop culture festival. Hosted at Nasrec, Johannesburg this year, the festival generally boasts with an average attendance of 60 000 to 80 000 enthusiasts. As shared exhibitors, the stand showcased some of Sweetie Shop’s latest confectionery products and MultiSaaS ran IQ Enterprise to support with seamless processing of all Sweetie Shop’s sales at the event.
Ashley Myburgh, Managing Director at MultiSaaS said “Since implementing IQ Retail for Candylicious and Sweetie Shop, we’ve witnessed a game-changing transformation in stock control and precision in data analysis. Not only has the implementation optimised their inventory management, but it has also empowered MultiSaaS, Candylicious and Sweetie Shop to drive actionable insights like never before.”

Lawrence Wolman, Managing Director at Candylicious, concurs: “Our collaboration with MultiSaaS and iQ Retail has been nothing short of transformative. The software solutions have streamlined our in-store and pop-up event operations, increasing customer satisfaction and ultimately, our bottom line.”

Candylicious and Sweetie Shop have also started to enjoy several benefits from the partnership, including:

  • Increased mobility, with the support of sales processing on IQ Retail’s eSales app,
  • Seamless offline POS trading capabilities,
  • An intricate promotions module,
  • Optimised store operations, driving seamless workflows in both front-of-house and back-of-house processes, and
  • Efficient data synchronisation between head offices and branches for stock, departments, promotions, and day-end procedures.

As we advance our software capabilities, we remain committed to fostering enduring collaborations with valued partners like MultiSaaS, Candylicious and Sweetie Shop.

We look forward to further innovations in IQ Retail’s solutions, which will augment our Business Partners service portfolio and support in our customers’ success.

For more information on each venture and their offerings, feel free to visit the following websites: