If you manage online deliveries (and you should, given the many COVID-19 restrictions in retailing), an electronic proof of delivery (ePOD) application will help you gain control of the customer delivery cycle and eliminate most common delivery issues:

• Time delays.
• Missed deadlines.
• Damaged goods on arrival.
• Inventory shortages.
• Errors, such as delivering the wrong goods to the wrong client.
• Fast-track deliveries

The integration of an ePOD application to an industry-grade business management software or retail ERP speeds up transaction success and ensures customer satisfaction by checking and confirming all deliveries in real-time, as and when they happen.

Eliminate paperwork

An ePOD system is a mobile application installed on the driver's mobile or smart device, with the aim of capturing the proof of delivery digitally.  Therefore, it replaces the manual pen and paper method of handing out delivery notes to customers in favour of confirmation emails, for example.

Quickly fix delivery errors

The digital proof of delivery serves as evidence that delivery was successfully completed. Alternatively, in case things don't turn out as planned, the office gets notified in real-time to handle the issues quickly and efficiently. Deliveries can resume without further delays.

Improve customer experience

Deliveries have a major impact on customer satisfaction. Modern ePOD systems assist drivers and delivery teams in minimising delays and errors, thanks to advanced inventory tracking and real-time data transfer when the app is connected to

Optimise drivers' routes

Drivers receive their delivery manifest on the mobile app containing all the relevant customer data, e.g. name and delivery address. Based on this information, drivers can optimise routes to include more productive delivery times, thus saving substantial time in-between deliveries.

Improve network communication

In a nutshell, the ePOD application acts as a time-efficient liaison between drivers en route to customer and the office. It improves business communication, which ultimately ensures that the goods get delivered on time and within budget.

Reduce operating costs

Electronic proof of delivery systems are designed as cost-effective mobile applications that require little to no hardware to operate, cutting down costs. Try IQ Retail's ePOD app, designed to integrate seamlessly with our retail ERP software or POS solution.

IQ Retail has developed fully integrated retail management software and add-on solutions for your business or franchise.